Link together my carbon, car and cashI wish I could link together my carbon, car and cash across different public services. I’ve done some drawings to show what I mean.Sep 2, 2022Sep 2, 2022
Published inDigital and innovation at British Red CrossSpotting where we could startPrioritising what emergency services a product team works on firstFeb 15, 2021Feb 15, 2021
Published inDigital and innovation at British Red CrossCome lead design at the Red CrossWe are looking for two people to lead our design community of practice. Have informal chats with the team before you decide to applyJan 13, 2021Jan 13, 2021
Leading design at the Red Cross: lessons I’ve learnedWhat I’ve learned in the last two years at the Red Cross. The rewardinjg bits, the challenges ones and my mistakes.Jan 13, 20211Jan 13, 20211
Published inDigital and innovation at British Red CrossMapping services as users see themIn Crisis Response & Community Resilience at British Red Cross, we’re about to start a bit work to map our services as users see them.Oct 14, 2020Oct 14, 2020
Published inDigital and innovation at British Red CrossThe design approach at British Red CrossTo show what the approach is and examples of where we already do it, we’ve made a small website: design.redcross.org.ukOct 5, 2020Oct 5, 2020
Published inDigital and innovation at British Red CrossService designer needed for 8-month community-led workOpportunity to join our team looking at how the Red Cross can be smarter in how it supports communities at risk of humanitarian crisesAug 13, 2020Aug 13, 2020
Published inDigital and innovation at British Red CrossCome lead interaction design and UX at the Red CrossWe’re holding slots for people interested in our Lead UX Designer role to chat with us and ask questionsAug 3, 2020Aug 3, 2020
Published inDigital and innovation at British Red CrossMaking a manual for support line volunteersHow and why we built a manual for volunteers answering Coronavirus support line callsMay 27, 2020May 27, 2020
Published inDigital and innovation at British Red CrossMapping unmet needsWe mapped our fires and floods discovery findings. It helped us make better team decisions and explain them to our stakeholders.Jan 24, 2020Jan 24, 2020
Published inDigital and innovation at British Red CrossData minimisation and user researchOur team only collects and keeps the minimum information we need to inform the design of our service. Here’s howsNov 1, 2019Nov 1, 2019
Published inDigital and innovation at British Red CrossService design at British Red CrossA bit about how we approach designing services at British Red CrossOct 25, 2019Oct 25, 2019
Published inDigital and innovation at British Red CrossTesting our first ideas: proactive text message and community registrationNow in our alpha stage, last week we tested our first ideas with people living in a tower block in Cardiff similar to Grenfell tower.Sep 19, 2019Sep 19, 2019
Published inDigital and innovation at British Red CrossWe’re focusing on knowing about more people affected by emergenciesIn fires and floods organisation for supporting people simply don’t know about everyone who’s been affectedAug 21, 2019Aug 21, 2019
Published inDigital and innovation at British Red CrossHow we planned our discovery into fires, floods and community resiliencePractical steps we took to setup and run our service design researchJul 12, 20191Jul 12, 20191
Published inDigital and innovation at British Red CrossWhat happens after our discovery into community resilience?Although our discovery is far from finished, we thought it would be useful to say what our plans are for when it is.Jun 17, 2019Jun 17, 2019
Building democracy: how design can improve politicsA few months back I went to Cardiff to visit the Senedd (‘senate’ in Welsh), the home of the National Assembly for Wales. I was with my…Jan 14, 2019Jan 14, 2019
Three lessons: my first year at IFWow, that was fast - it’s been a year since I joined IF.Jun 26, 2018Jun 26, 2018
Competing to prove your identityWhile spending my last few months in government working on a service to help people prove who they are, GOV.UK Verify, I noticed something:Sep 1, 20171Sep 1, 20171
