Prioritising what emergency services a product team works on first

Hot on the heels of Refugee Support & Restoring Family Links creating a list of services, we’ve finished doing the same in the Emergency Response team. It’s taken us two months, dozens of interviews and analysing three years of service data and user research. The collective experience of hundreds of service users, volunteers and staff. All summed up in this drawing👇

Drawing of lines next to each other
Drawing of lines next to each other

View drawing on Miro

  1. Centre their decisions around user needs
  2. Focus…


Video meeting of designers faces
Video meeting of designers faces
Weekly design meeting, summer 2020

We are looking for two people to lead our design community of practice:

In summary about both roles:

  • £50,000 per year
  • Permanent
  • Flexible working, office work in London — when we go back to offices
  • A mix of hands-on design work and management

Informal chats

We want to give prospective candidates the opportunity to meet the wider team, ask questions and learn if they’d want to apply.


Drawing of a hovercraft with a red cross on it
Drawing of a hovercraft with a red cross on it
The Red Cross until recently had a hovercraft for some lochs in Scotland. I loved learning this.

Next month I’ll be leaving the Red Cross. Starting a new job based in Bristol, where my partner and I relocated to last year.

  1. Design as close to problems as possible
  2. Subject matter experts are amazing
  3. Deliver first, push for…


In Crisis Response & Community Resilience at British Red Cross, we’re about to start a bit work to map our services as users see them.

Example of mapping services

Mapping services have been done for a while. There are some great examples and thinking from the public sector. I recommend reading blog posts defining services by Kate Tarling and understanding your services by Ben Holliday.


Taking a design approach is a proven way to reduce risk when developing new ideas, products and services. Risks like developing a new service nobody wants or uses and has no positive impact.

design.redcross.org.uk

Our design approach borrows a lot from the stages of agile delivery, popularised by the award-winning GOV.UK website. This approach is now commonplace for teams across the UK public sector and increasingly large charities.


Opportunity to join our team looking at how the Red Cross can be smarter in how it supports communities at risk of humanitarian crises

Look at the job applications [Closing date 23rd August]

Service Designer

Chat to Jess and Harry about the role

We’re saving time next week for informal chats so you can learn more about the role and ask us questions. See the end of this blog post for details.

The team you’d be joining

As the pandemic has shown, the nature of UK humanitarian work is changing. It is becoming more dispersed and community-led. Illustrated by the 4242 mutual aid groups who have provided food and welfare to their neighbours, either shielding or facing other hardship because of the virus. Another example is the community groups who led the humanitarian response at Grenfell.

Mutual Aid groups in the UK

The Red Cross is a large national organisation with a…


Working across emergencies, migration and health inequalities, you’ll lead on designing how people interact with our services.

We have an exciting position in our Digital and Innovation team.

Look at the job applications [Closing date 9th August]

Lead UX (interaction) Designer

Chat to Afsa, Shafqat and Harry about the role

We’re saving time this week for informal chats so you can learn more about the role and ask us questions. See the end of this blog post for details.

The team you’ll be joining

The Internet is central to how British Red Cross needs to support people experiencing emergencies, migration and health inequalities in the UK and abroad. To reflect this the organisation has a growing team of people specialising in product management, software development and design.


Since the beginning of April, the British Red Cross has been running a Coronavirus support line.

Volunteers are our service; give them the tools for the job

How people use our service is by speaking to another human, a British Red Cross volunteer. Meaning volunteers are our service. Therefore our team’s aim is to give volunteers the tools for the job.


Four steps to help catalogue a nation’s bins


Last summer British Red Cross did a discovery into fires and floods, which went on to become our Visible in Emergencies work. One output of the discovery was a kind of map. The map visually organised our findings into the timeline of a fire or flood.

Download the map.

Why bother making a map?

At first I was uneasy about making a map. Service design had got a bad reputation inside our organisation for sometimes only resulting in research printed on long bits of paper. …

Harry Trimble

Lead designer at the Red Cross, previously @projectsbyif, @gdsteam. Fairness fan

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