Hot on the heels of Refugee Support & Restoring Family Links creating a list of services, we’ve finished doing the same in the Emergency Response team. It’s taken us two months, dozens of interviews and analysing three years of service data and user research. The collective experience of hundreds of service users, volunteers and staff. All summed up in this drawing👇
The goal of this work is to decide what a new team could do first. An Emergency Response product team.
By ‘product team’, we mean a group who:
We are looking for two people to lead our design community of practice:
In summary about both roles:
We want to give prospective candidates the opportunity to meet the wider team, ask questions and learn if they’d want to apply.
These will be 30 minutes slots over video or phone. …
Next month I’ll be leaving the Red Cross. Starting a new job based in Bristol, where my partner and I relocated to last year.
In my career so far, what I’ve been involved with at the Red Cross is the work I am proudest of. Copying Will’s example, I’ve written what I’ve learned in the last two years. Reflecting on the rewarding bits, the challenging ones and my mistakes.
These aren’t all the lessons, but the ones that stick out most in my head.
In Crisis Response & Community Resilience at British Red Cross, we’re about to start a bit work to map our services as users see them.
Mapping services have been done for a while. There are some great examples and thinking from the public sector. I recommend reading blog posts defining services by Kate Tarling and understanding your services by Ben Holliday.
Taking a design approach is a proven way to reduce risk when developing new ideas, products and services. Risks like developing a new service nobody wants or uses and has no positive impact.
Several teams at the British Red Cross are already taking a design approach. To show what the approach is and examples of where we already do it, we’ve made a small website:
Our design approach borrows a lot from the stages of agile delivery, popularised by the award-winning GOV.UK website. This approach is now commonplace for teams across the UK public sector and increasingly large charities.
We’re saving time next week for informal chats so you can learn more about the role and ask us questions. See the end of this blog post for details.
As the pandemic has shown, the nature of UK humanitarian work is changing. It is becoming more dispersed and community-led. Illustrated by the 4242 mutual aid groups who have provided food and welfare to their neighbours, either shielding or facing other hardship because of the virus. Another example is the community groups who led the humanitarian response at Grenfell.
We have an exciting position in our Digital and Innovation team.
We’re saving time this week for informal chats so you can learn more about the role and ask us questions. See the end of this blog post for details.
The Internet is central to how British Red Cross needs to support people experiencing emergencies, migration and health inequalities in the UK and abroad. To reflect this the organisation has a growing team of people specialising in product management, software development and design.
Since the beginning of April, the British Red Cross has been running a Coronavirus support line.
The support line is for anyone who needs to talk or can’t access food and medication. Anyone calling the support line will speak with one of our trained volunteers.
How people use our service is by speaking to another human, a British Red Cross volunteer. Meaning volunteers are our service. Therefore our team’s aim is to give volunteers the tools for the job.
One of the first tools we built was the Operator Manual, which gives volunteers information and tools for answering support lines…
Four steps to help catalogue a nation’s bins
#govbins is a project to photograph wheelie bins in every UK local council.
It started sort of by accident when I noticed that bin designs varied in different areas. It’s a bit niche; each photo is like a postcard to myself. But it’s been nice and surprising when it’s got some attention (and some excellent puns) from places like The Guardian, The Atlantic and Creative Review.
This quest has ‘bin’ going for over three years. …
Last summer British Red Cross did a discovery into fires and floods, which went on to become our Visible in Emergencies work. One output of the discovery was a kind of map. The map visually organised our findings into the timeline of a fire or flood.
I wanted to explain why the map was useful and how we made it.
At first I was uneasy about making a map. Service design had got a bad reputation inside our organisation for sometimes only resulting in research printed on long bits of paper. …