Service designer needed for 8-month community-led work
Opportunity to join our team looking at how the Red Cross can be smarter in how it supports communities at risk of humanitarian crises
Look at the job applications [Closing date 23rd August]
Chat to Jess and Harry about the role
We’re saving time next week for informal chats so you can learn more about the role and ask us questions. See the end of this blog post for details.
The team you’d be joining
As the pandemic has shown, the nature of UK humanitarian work is changing. It is becoming more dispersed and community-led. Illustrated by the 4242 mutual aid groups who have provided food and welfare to their neighbours, either shielding or facing other hardship because of the virus. Another example is the community groups who led the humanitarian response at Grenfell.
The Red Cross is a large national organisation with a multitude of services and offers for communities. As part of our new 2030 Strategy, the Red Cross aiming to answer the following question:
How the Red Cross can be smarter in how it supports communities at risk of humanitarian crises?
In particular, how we can focus on ‘high risk, low-resource places’ and ‘strong community connections’. Our Innovation Hub is creating a team, which over eight months will start researching and testing what this strategy looks like in practice.
Everyone is welcome at the Red Cross. We particularly welcome applications from people from minority groups, as we need to do better as an organisation being more representative of the wider UK population we serve.
Inclusion is part of our team culture and the seven fundamental principles the organisation was founded on 150 years ago. We are a flexible workplace, with many teammates regularly working from home and moving work hours to fit around family life and other commitments, regardless of COVID-19 we all work remotely regularly.
You’ll join a team specialised in innovation, community engagement and agile delivery. You’ll work together to creatively problem-solve, working with a number of communities to get stuff done that matters.
Service designer role
Hiring manager, Jessica Ferguson, Head of Innovation
You will champion our user-centred design; ensuring local communities are at the heart of our design and development process. You’ll work collaboratively with people from a variety of different backgrounds and disciplines. All the time supported by an immediate and wider team of highly passionate, skilled and friendly people who help create the space to make things happen.
You should have a proven record of innovation, product or service development and designing human-centred propositions. You have experience of conducting user research, creating and working with design patterns and designing services to remove complexity. Preferable but not essential you will have a background of engaging with communities to understand their needs and co-creating solutions.
With your experience of working within agile principles, you should be able to storyboard and design services/products and be able to simplify complex issues, find clever solutions and to help shape our approach, structure and ways of working.
This work will take place in multiple locations across the UK so will require some travel.
Interested? Know someone who might be?
Let’s have a chat! Harry’s DMs are open on Twitter, and you can also email Jessica or Harry directly ** to find out more.
We’re holding space for open, informal video calls if you’d like to find out more about the role to help you decide if you want to apply:
The chats will be with Jessica or Harry.
Book a time slot to chat
- Wednesday 19th August 10am–1pm — with Jessica
- Wednesday 19th August 3pm–5pm — with Harry
- Thursday 20th August 10am–12:30pm — with Harry
- Friday 21st August 10am–12pm — with Harry
To book a slot, email Jess with your preferred date and time. If you can’t make any of the above, drop us a note and we’ll figure out an alternative.
The format for this post was copied from this post by Kylie Havelock at Citizens Advice.
